Shipping Policy
At Al Aswad, every order is prepared with care. Delivery times may vary depending on whether your item is Ready-to-Wear or Made-to-Order.
1. Order Processing
Ready-to-Wear items
For Ready-to-Wear items, our standard delivery within the UAE is next-day delivery for orders placed before 12:00 PM, excluding Sunday.
Orders placed after 12:00 PM will normally be processed for the following available delivery day.
Please note that delivery may occasionally be affected by courier availability, public holidays, weather conditions, or circumstances outside our reasonable control.
Made-to-Order items
For Made-to-Order pieces, the standard production and delivery timeframe is generally 5 to 10 days from order confirmation.
Some designs, particularly those involving embroidery or more detailed craftsmanship, may require additional production time.
Where a longer timeframe applies, this will be communicated on the product page, during the ordering process, or by our team after the order is confirmed.
2. UAE Delivery
We deliver throughout the United Arab Emirates.
Estimated delivery times and any applicable delivery charges will be displayed at checkout or communicated when your order is confirmed.
Delivery estimates begin once your order is ready for dispatch and do not include the production period for Made-to-Order items.
3. International Delivery
Al Aswad also offers international shipping to selected destinations.
International delivery times vary depending on the destination, courier service, customs procedures, and other factors outside our control.
Customers are responsible for any applicable customs duties, import taxes, or local charges imposed by the destination country unless otherwise stated at checkout.
4. Delivery Information
Customers are responsible for providing complete and accurate delivery information, including:
- Full name
- Mobile number
- Delivery address
- Building, villa, or apartment details where applicable
- Emirate/city and country
Al Aswad cannot be responsible for delays caused by incorrect or incomplete information provided at checkout.
If you notice an error in your delivery details, please contact us as soon as possible at care@alaswad.ae.
5. Delivery Delays
We do our best to ensure your order arrives within the estimated timeframe. However, delays may occasionally occur because of courier operations, customs clearance, public holidays, weather conditions, or other circumstances beyond our reasonable control.
If there is a significant issue with your delivery, please contact our Customer Care team and we will assist you.
6. Damaged or Missing Deliveries
Please inspect your order when you receive it.
If your parcel or item arrives damaged, incomplete, or different from what you ordered, contact us as soon as possible at:
Please include your order number and, where possible, photographs or videos showing the issue so our team can review it quickly.