Terms & Conditions
Last updated: September 12, 2026
Welcome to Al Aswad.
These Terms & Conditions govern your use of alaswad.ae and any purchases, bookings, services, or other transactions made through our website.
The website is operated by:
Al Aswad Ladies Tailoring and Trading
Sharjah, United Arab Emirates
Email: care@alaswad.ae
Phone / WhatsApp: +971 54 776 4242
By accessing our website, placing an order, booking a service, or otherwise using our website, you agree to these Terms & Conditions together with our Privacy Policy, Shipping & Delivery Policy, and Returns, Exchanges & Refund Policy.
If you do not agree with these terms, please do not use the website or place an order.
1. About Al Aswad
Al Aswad is a contemporary women's fashion brand offering products and services including:
- Ready-to-Wear Abayas
- Eveningwear
- Made-to-Order pieces
- Custom sizing and alterations where available
- Private Home Fitting services
Products, services, collections, and availability may change from time to time.
2. Website Use
You may use this website for lawful personal shopping and informational purposes.
You must not:
- Use the website for unlawful or fraudulent activity
- Attempt to interfere with the security or operation of the website
- Introduce viruses, malicious code, or harmful technologies
- Copy or commercially exploit Al Aswad content without permission
- Provide false or misleading information when placing an order or booking a service
- Attempt to make unauthorized purchases or access another customer's account
We reserve the right to restrict or suspend access where we reasonably believe the website is being misused.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, sizing information, pricing, and other information displayed on the website are accurate.
However, slight variations may occur.
In particular, the appearance of colors may vary depending on:
- Screen settings
- Lighting
- Photography
- Fabric characteristics
- Production batches
Hand-finished, embroidered, or individually produced items may also have minor variations resulting from the nature of the craftsmanship.
Such reasonable variations are not necessarily considered defects.
Nothing in this section limits your rights where a product is defective, incorrectly supplied, or materially different from its description.
4. Product Availability
All orders are subject to product and material availability.
Adding a product to your shopping cart does not reserve it.
In rare circumstances, an item may become unavailable after an order has been placed. If we are unable to fulfil your order, we will contact you and offer an appropriate solution, which may include an alternative product, revised production timeline, or refund where applicable.
5. Ready-to-Wear Products
Ready-to-Wear products are items prepared in standard available sizes and are generally available for faster dispatch than Made-to-Order pieces.
Within the UAE, Ready-to-Wear orders placed before 12:00 PM are generally eligible for next-day standard delivery, excluding Sunday, subject to order confirmation, stock availability, courier availability, and the delivery location.
Orders received after 12:00 PM will normally be processed for the next available delivery schedule.
Full details are available in our Shipping & Delivery Policy.
6. Made-to-Order Products
Made-to-Order pieces are prepared specifically after an order is confirmed.
Our standard Made-to-Order timeframe is generally 5 to 10 days.
Certain pieces, particularly designs involving detailed embroidery, specialized craftsmanship, or additional customization, may require longer.
Where possible, a longer estimated timeframe will be communicated on the product page, during the ordering process, or by our team.
Made-to-Order timelines are estimates and may vary depending on the design and production requirements.
7. Customer Measurements and Custom Sizing
Where customers provide their own measurements for a Made-to-Order or customized piece, the customer is responsible for ensuring those measurements are accurate.
Al Aswad will prepare the garment according to the measurements or sizing details confirmed with us.
If an adjustment is required because incorrect measurements were supplied by the customer, additional alteration, collection, or delivery charges may apply.
If an error results from Al Aswad not following the measurements or specifications confirmed for the order, we will review the issue and provide an appropriate remedy.
Where measurements are taken directly by our team through an Al Aswad fitting service, responsibility will be assessed based on the circumstances of the fitting and confirmed order.
8. Private Home Fitting Service
Al Aswad may offer Private Home Fitting appointments in selected locations.
Submitting a Home Fitting form or contacting us through WhatsApp constitutes a booking request only.
An appointment is not confirmed until Al Aswad contacts you and confirms:
Date → Time → Location → Availability
Appointment availability may vary depending on location, schedule, staff availability, and service requirements.
We reserve the right to reschedule or decline a booking where necessary, and we will make reasonable efforts to inform the customer.
Customers are responsible for providing complete and accurate contact and location details.
9. Orders
When you place an order through our website, you are making an offer to purchase the selected products subject to these Terms & Conditions.
After placing the order, you may receive an automated confirmation.
Receipt of an automated order confirmation does not prevent Al Aswad from contacting you if there is an issue involving, for example:
- Product availability
- Payment authorization
- Incorrect pricing
- Delivery restrictions
- Suspected fraud or misuse
- Made-to-Order requirements
- An obvious technical or website error
If we cannot accept or fulfil an order, we will notify you and, where applicable, arrange a refund for amounts already received.
10. Prices
Product prices are displayed on the website in the currency shown at the time of purchase.
We aim to ensure prices are accurate.
If an obvious pricing or technical error occurs, we may contact you before fulfilling the order and give you the option to proceed at the correct price or cancel the affected order.
Delivery charges and other applicable charges will be shown at checkout where applicable.
For international purchases, customs duties, import taxes, and local charges may apply depending on the destination country.
11. Payment
Orders must be paid using one of the payment methods available through the Al Aswad checkout.
Payment methods may change from time to time.
Payments are processed through authorized third-party payment providers. Their own terms, eligibility requirements, privacy policies, and processing procedures may also apply.
Where an instalment or deferred-payment provider is selected, approval and repayment arrangements are subject to that provider's terms.
An order may be delayed or cancelled if payment is declined, reversed, or cannot be verified.
12. Shipping & Delivery
Our delivery arrangements, estimated timelines, responsibilities, delays, international shipping, and related conditions are explained in our separate:
Shipping & Delivery Policy
By placing an order, you agree to provide accurate delivery information.
Delivery times are estimates unless otherwise expressly guaranteed.
For UAE e-commerce, consumers are entitled to receive goods according to the announced specifications, timing, value, and logistics costs forming part of the digital transaction.
13. Returns, Exchanges and Refunds
Returns, exchanges, refunds, defective products, Made-to-Order items, and custom-sized products are governed by our separate:
Returns, Exchanges & Refund Policy
Ready-to-Wear and Made-to-Order pieces may have different return conditions.
Nothing in these Terms & Conditions is intended to exclude or restrict a consumer right that cannot legally be excluded under applicable UAE law.
UAE consumer-protection rules prohibit contractual provisions that improperly harm consumers or exempt suppliers from statutory obligations.
14. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
For Ready-to-Wear orders, we will try to accommodate changes before dispatch, but we cannot guarantee that an order can be changed or cancelled once processing or delivery has started.
For Made-to-Order pieces, cancellation or design changes may not be possible once fabric has been cut, embroidery has started, production has begun, or customization has otherwise commenced.
Any cancellation or refund will remain subject to applicable law and our Returns, Exchanges & Refund Policy.
15. Intellectual Property
Unless otherwise stated, the content of the Al Aswad website is owned by or licensed to Al Aswad.
This includes, where applicable:
- Al Aswad branding and logos
- Product photography
- Videos
- Graphics
- Website design
- Written content
- Product descriptions
- Collection names
- Creative materials
You may view website content for personal use.
You may not reproduce, distribute, modify, commercially use, publish, or exploit our content without prior written permission.
16. Reviews, Images and Customer Content
If you voluntarily submit a review, testimonial, photograph, message, or other content for publication, you confirm that you have the right to provide that content.
We will not intentionally publish private customer communications as marketing content without appropriate permission.
We reserve the right not to publish or to remove content that is unlawful, abusive, misleading, offensive, or unrelated to the relevant product or service.
17. Promotions and Special Offers
Where Al Aswad introduces a promotional offer, campaign, event, or special arrangement, additional terms may apply.
Where additional terms are provided, they form part of the applicable offer.
Availability, duration, eligibility, and exclusions will be communicated with the relevant campaign where applicable.
18. Customer Accounts
Where customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.
Please notify us promptly if you believe your account has been accessed without authorization.
We may suspend an account where we reasonably suspect fraud, abuse, or a security issue.
19. Privacy and Personal Information
Our collection and processing of personal information is described in our:
Privacy Policy
This includes information relating to orders, customer service, website analytics, Made-to-Order measurements, and Private Home Fitting requests.
UAE consumer rules also require suppliers to protect consumer privacy and data security.
20. Third-Party Services and Links
Our website may contain integrations or links involving third parties such as:
- Payment providers
- Social media platforms
- Delivery companies
- Analytics providers
- Advertising platforms
- Messaging services such as WhatsApp
Third-party services operate according to their own terms and privacy practices.
Al Aswad is not responsible for the content or independent operation of external websites or services outside our reasonable control.
21. Website Availability
We aim to keep the website available and functioning correctly.
However, we cannot guarantee uninterrupted access at all times.
The website may occasionally be unavailable due to:
- Maintenance
- Technical problems
- Shopify or service-provider interruptions
- Network outages
- Security requirements
- Events outside our reasonable control
We may modify, update, or discontinue website features where reasonably necessary.
22. Limitation of Liability
To the extent permitted by applicable law, Al Aswad will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be prohibited by applicable UAE law.
Nothing in these terms limits a customer's statutory rights in relation to defective goods, misleading information, consumer safety, or other protections provided by applicable law.
23. Events Beyond Our Reasonable Control
We will not be responsible for delay or failure caused by circumstances reasonably outside our control, which may include severe weather, transport disruption, courier interruption, customs delays, government action, system outages, emergencies, or similar events.
Where such circumstances materially affect your order, we will make reasonable efforts to communicate with you and provide an appropriate solution.
24. Electronic Communications
By placing an order or submitting a service request, you agree that we may contact you electronically regarding that transaction through methods such as:
- SMS
- Telephone
Order confirmations, delivery updates, appointment confirmations, security notices, and customer-service communications are transactional messages.
Marketing communications will be handled separately and subject to applicable consent and opt-out requirements.
25. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in:
- Our products or services
- Website functionality
- Business operations
- Applicable laws or regulations
The updated version will be posted on this page and the Last updated date will be revised.
Changes will apply prospectively as required by applicable law and will not be used to improperly remove rights already applicable to completed transactions.
26. Governing Law
These Terms & Conditions are governed by the applicable laws of the United Arab Emirates.
Any dispute will be handled in accordance with applicable UAE law and through the competent authorities or courts having jurisdiction.
This does not prevent a consumer from exercising any mandatory rights or complaint procedures available under UAE consumer-protection legislation.
27. Contact Us
For questions about these Terms & Conditions, orders, Made-to-Order services, or our policies, please contact:
Al Aswad Ladies Tailoring and Trading
Sharjah, United Arab Emirates
Email: care@alaswad.ae
Phone / WhatsApp: +971 54 776 4242
Website: alaswad.ae